“DESIGNATED B.C. PRIVATE TRAINING INSTITUTIONS BRANCH & Shield Design mark is a certification mark owned by the Government of British Columbia and used under license.”

MORE INFORMATION

DISPUTE AND RESOLUTION, COMPLAINT POLICIES

Jan, 2017

AAA Aviation Flight Academy provides an opportunity for students to resolve disputes of a serious nature in a fair, reasonable and equitable manner. 
The policy applies to all AAA Aviation Flight Academy students who are currently enrolled or were enrolled prior to the submission of their concern to the Chief Executive Officer and or Senior Educational Administrator.
Procedure for Student Disputes:
When a concern arises, the student should first attempt to address the concern with the individual most directly involved.  If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Chief Executive Officer and Senior Educational Administrator.
All student complaints must be made in writing.
The student must provide the written complaint to the Senior Education Administrator who is responsible for making determinations in respect of complaints.  If the Senior Education Administrator is absent or is named in a complaint, the student must provide the complaint to the Chief Executive Officer of
academy.

The process by which the student complaint will be handled is as follows:

Student must notify directly involving person about the issues if any at first instance. If student do not agree with involved person/persons, must notify in writing to Senior Educational Administrator, in case Senior Educational Administrator is absent or is involved in dispute, all concerns must be reported to Chief Executive Officer of academy.
Procedure if Senior Educational Administrator is handling dispute:

Senior Educational Administrator will carry out all investigation necessary to find about the dispute concerns and will notify the student within 10 working days of filing date. If it is determined that the student concerns are not substantiated, the academy will provide a written explanation of the decision and deny the complaint; or If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.
The response must specify that the student will have five working days to appeal the decision.  A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the student file.
If the student is not satisfied with the determination of the Senior Educational Administrator will immediately refer the matter to the Chief Executive Officer.

 

Procedure if Chief Executive Officer is handling dispute :

The Chief Executive Officer will carry out all investigation necessary to find about the dispute concerns and will notify the student within 10 working days of filing date. If it is determined that the student concerns are not substantiated, the academy will provide a written explanation of the decision and deny the complaint; or if it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution. The response must specify that the student will have five working days to appeal the decision.  A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the student file.
If the student is not satisfied with the determination of the Chief Executive Officer and Senior Educational Administrator, the Chief Executive Officer and Senior Educational Administrator will immediately refer the matter to the Owner.
The Owner will review the matter and if necessary, may meet with the student as soon as possible but within five (5) school days of receipt of the student’s appeal.
The original decision will either be confirmed or varied by the Owner in writing within five (5) school days after receipt of the student’s appeal or, if a meeting with the student occurred, within five (5) days of that meeting.  At this point
the Institution’s dispute resolution process will be considered exhausted

The student making the complaint may be represented by an agent or a lawyer.
If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca). 



​​AAA AVIATION FLIGHT ACADEMY